HOSPRO Managed Services

We run the parts of your hotel you need us to run.

From the back office to the guest journey, HOSPRO's hospitality professionals take ownership of the functions that drive profit — delivered by experienced operators and powered by the HOSPRO platform, so every number is visible and every action is tracked.

Hotel exterior
What we offer

Six services. One accountable partner.

Take one service, combine several, or hand us the full operation. Each is led by specialists who have done the job inside real hotels.

01 · Finance & procurement

HOSPRO Finance Office

A dedicated back-office finance team that gives owners and general managers a clear, timely view of performance — and takes the transactional workload off the property.

  • Monthly management accounts and owner reporting
  • Annual budgets and full-year rolling forecasts
  • Year-end packs prepared for your statutory accountants
  • VAT management and bank reconciliation
  • Accounts payable and receivable
  • Payroll administration
  • Group purchasing — preferential supplier pricing for HOSPRO hotels
On the platform: spend, supplier and margin data flows into HOSPRO's procurement and profit dashboards, so savings are tracked month by month.
Hotel finance and reporting
02 · Hotel operations

Operational Excellence

Great hotels are run well every single day. We work alongside your team to set the standards, remove friction and make every department perform — whether you are established, repositioning or opening your doors for the first time.

  • Department-by-department performance reviews
  • Standard operating procedures and service standards
  • Pre-opening, launch and repositioning support
  • Maintenance, compliance and asset upkeep
  • Guest satisfaction tracking and service recovery
  • Cost control and labour efficiency
On the platform: tasks, maintenance and room status sit in HOSPRO's operations module — so issues are logged, owned and closed, not forgotten.
Hotel lobby
03 · Yield management

Revenue & Yield Intelligence

Our revenue strategists optimise every rate, channel and date — balancing occupancy and average rate to grow RevPAR and profit, not just top-line revenue.

  • Dynamic pricing and rate strategy
  • Demand forecasting and pick-up analysis
  • Channel mix and distribution cost control
  • Direct booking growth and OTA dependency reduction
  • Corporate and group rate negotiation
  • Weekly revenue meetings with clear actions
On the platform: HOSPRO's AI highlights pricing opportunities and StayCORP manages corporate accounts and negotiated rates in one place.
Hotel bedroom
04 · Sales & marketing

Commercial Growth

Sales, events and marketing working as one commercial engine. Data-led, guest-focused campaigns for every kind of property — from luxury country estates to boutique city hotels.

  • Commercial strategy and annual sales plan
  • Account management and pipeline development
  • Meetings, events and weddings sales
  • Targeted digital and email campaigns
  • Market and competitor insight
  • Brochures, proposals and sales collateral
On the platform: every enquiry, proposal and booking lives in HOSPRO's sales pipeline and events tools — with conversion reported live.
Banqueting event
05 · Brand development & guest experience

Brand & Guest Journey

We help each property find its story and tell it well — building a distinctive identity and a guest journey that turns first-time visitors into regulars and advocates.

  • Brand vision, positioning and identity
  • Website, digital presence and content
  • End-to-end guest journey design
  • Reviews, reputation and guest feedback
  • Loyalty and guest engagement initiatives
  • Marketing aligned to brand and commercial goals
On the platform: HOSPRO's content and guest experience tools keep messaging consistent and feedback visible to every team.
Hotel lounge
06 · Human resources & talent development

People & Talent

Your team is your guest experience. We find, train and develop hospitality professionals — giving them the skills and confidence to deliver exceptional service and operational excellence.

  • Recruitment and onboarding
  • Organisation design and role structures
  • Leadership and management development
  • Service excellence and commercial training
  • HR policies, compliance and employee relations
  • Retention, reward and succession planning
Goes further with: HOSPRO Training → programmes built around real hotels and real teams.
Hotel reception team
Ways to work with us

As much or as little as your hotel needs.

Every engagement is shaped around your property, your owners and your goals.

Single service

Pick a specialism

Hand us one function — finance, revenue or sales, say — and we run it to agreed targets while your team focuses on guests.

Combined services

Build your bundle

Combine services that work best together, such as Revenue & Yield with Commercial Growth, for one joined-up commercial plan.

Full management

HOSPRO runs the hotel

End-to-end management across all six services, with owner reporting and complete visibility through the HOSPRO platform.

How it works

From first conversation to measurable results.

Discover

We spend time in your hotel, with your team and your numbers, to understand where the opportunity lies.

Plan

A clear scope, agreed targets and a prioritised 90-day plan — no vague recommendations.

Deliver

Our specialists take ownership, with every action tracked live in the HOSPRO platform.

Report

Regular owner and management reporting, so you always see what has changed and why.

Need a one-off review or project instead? See HOSPRO Consultancy →

Let's talk about your hotel.

Tell us which parts of the operation you'd like support with — one service or all six — and we'll put the right experts beside you.

Speak to HOSPRO